Need a hand? Email us.
Tell us what happened and we’ll look into it. If CornerDesk looks down or slow, check the system status first: it may already be a known problem.
Your mail app didn’t open? Write to [email protected] from any email account.
Help us find it fast.
A few details up front save a round of back-and-forth.
- 1
Your gym’s name
And the email address you sign in with, so we can find your account.
- 2
What you were doing
The page you were on and the button you pressed or the thing you were trying to finish.
- 3
What you saw
Any message on the screen, word for word, and what you expected to happen instead.
- 4
A screenshot
Attach one if you can. It is often the quickest way for us to see what you see.
Please don’t put card numbers or passwords in an email.
Look here first.
The questions gym owners ask most, and where the answer already lives.
Is CornerDesk down?
The system status page runs live checks and links to the status pages of the services CornerDesk runs on. If it won’t load at all, the whole app is down: email us.
Update your card
Gym owners: open Billing and choose “Manage payment method or cancel” (or “Update payment method” if a payment failed). That opens Stripe’s secure page for your CornerDesk subscription. Members use the update-card button on their member page, the link their gym texted them.
Take your data with you
Gym owners and managers can download everything (.zip) from More or Billing: members, memberships, payments, attendance, notes, ranks, messages and signed waivers. It works whether or not your subscription is active.
Cancel
There’s no contract. Gym owners: open Billing and choose “Manage payment method or cancel.” Cancel before your 30-day trial ends and you pay nothing.
What does it cost?
$99 CAD/month, flat, billed in Canadian dollars. CornerDesk takes no cut of member payments; Stripe charges its processing fees on card payments to your own Stripe account (Stripe’s pricing). See pricing.
Are you a gym member?
Your gym runs your account, so start with them: classes, memberships and what you’re charged are set by your gym. CornerDesk is the software they use. If something looks broken on the page itself, email us and tell us which gym you train at.